FulFillment

Order Fulfillment

Your customer just placed an order and now they want it.  Does that sound about how your customer thinks?  We will live in a fast-paced environment, and filling orders can be time-consuming and expensive. 

From our years of experience in building systems and procedures, we have made fulfillment easy and affordable.  If you are a small to medium-size business or brand our fulfillment solutions are perfect for you. 

Even for local and regional brands outsourcing your fulfillment will help you grow.  Filling orders takes away from you building your business. 

“Work on your business, not in your business” 

We work with brands and companies from solo entrepreneurs to large companies who just don’t want to deal with the hassle of additional employees, worker’s compensation injuries, warehouse space, overflow, and those crazy customers who wanted their order 3 days before they ordered it.    

Perfect for brands, businesses, startups, hobbyists, merch stores, and more.

Talk to one of our fulfillment specialists today and see how using us for your fulfillment can reduce your overall operating expense and increase your overall customer experience, fill out the form below.

Our Typical Fulfillment Process

Order fulfillment is the entire process from the point of receiving an order to delivering the ordered products or services to the customer. 

  1. Order Placement:
    • The process begins when a customer places an order through various channels such as a website, phone, email, or in person. We can link our cloud-based software to most websites
  2. Order Processing:
    • Once the order is received, it needs to be processed. This involves verifying the order details, checking product availability, and confirming payment.
  3. Picking and Packing:
    • After processing, the items need to be picked from the inventory. This involves locating the products in the warehouse. Once picked, the items are then packed for shipping. Packaging may include labeling, adding promotional material, and ensuring the products are secure for transit.
  4. Shipping:
    • The packed order is then handed over to the shipping carrier or logistics partner. The chosen shipping method and carrier will depend on various factors like customer preference, cost, and delivery speed.
  5. Delivery:
    • The shipping carrier transports the package to the customer’s specified delivery address. This can involve multiple transportation methods, such as ground, air, or sea shipping.
  6. Tracking and Communication:
    • Customers are often provided with tracking information so they can monitor the status and location of their orders. Communication about the order status, shipping updates, and delivery estimates is important for customer satisfaction.
  7. Returns and Exchanges:
    • In case of returns or exchanges, businesses need to have a clear process for handling these requests. This may involve providing return labels, inspecting returned items, and processing refunds or replacements.
  8. Inventory Management:
    • Throughout the process, it’s crucial to keep track of inventory levels. This helps prevent stockouts and ensures that the business can fulfill orders promptly.
  9. Order Tracking and Analytics:
    • Businesses often use order-tracking systems and analytics to monitor and optimize their fulfillment processes. This can involve analyzing order cycle times, identifying bottlenecks, and improving overall efficiency.

Efficient order fulfillment is essential for customer satisfaction, repeat business, and the overall success of a business. Many companies invest in technology, automation, and streamlined processes to enhance their order fulfillment capabilities.